Refund and Returns Policy
Purchases from Mr Make A DeckZ are paid directly to the store. The store is the seller of record and your point of contact for order questions, return requests, refunds, cancellations, and shipping concerns.
All sales are final unless the seller approves an exception or applicable law requires otherwise. Return eligibility is void if the returned product is not received back in the same eligible condition, including sealed product that has been opened, a different version or item being returned, or a different condition than what was shipped.
Returns & refunds
Contact the seller directly before sending anything back. Returns, replacements, credits, and refunds are handled by the store and must be approved by the seller before a return is shipped.
- Buyer’s remorse: Change of mind, no longer needing an item, or finding a different price elsewhere does not qualify for a return or refund.
- Refused or return-to-sender packages: Refusing delivery or allowing a package to be returned to sender does not qualify for a refund without contacting the seller first. If the seller approves a resolution, they may deduct associated shipping, handling, payment processing, or other order costs.
- Missing items, order concerns, or condition concerns: Contact the seller directly with the order details and photos, when applicable, so they can review and determine the appropriate resolution.
Cancel requests
Requests to cancel an order can be made to the seller before shipment, but cancellation is not guaranteed to be accepted or processed. Your package may already be in the shipping workflow even if tracking or order status has not updated yet.
Incorrect address
If an order was placed with an incorrect shipping address, contact the seller immediately. Address changes may not be possible once fulfillment or carrier handoff has started.
Need help?
Contact us at {email} for questions related to refunds and returns.